Customer Info
Tarmac Delay

Fly Jamaica’s Contingency Plan for Lengthy Tarmac Delays in the United States

Fly Jamaica Airways has established a Contingency Plan for Lengthy Tarmac Delays (the "Plan") that meets standards set by the US Department of Transportation under 14 C.F.R. Part 259. The Plan applies to Fly Jamaica-operated aircraft providing scheduled or public charter services at Airports in the United States where Fly Jamaica Airways conducts such operations or normally would expect to divert its aircraft (each a "US Airport"). We coordinate the Plan with these US Airports (including terminal facility operators), US Customs and Border Protection, and the Transportation Security Administration. The Plan assures that Fly Jamaica Airways has sufficient resources to implement the plan. Our Operations Control Center (OCC) manages the Plan. If a lengthy tarmac delay occurs, the OCC will work with the pilot-in-command (PIC) and local Fly Jamaica Airways and Handling Company  Team to:

  • Allow passengers to deplane before the tarmac delay exceeds four hours. (The "tarmac delay" is the time during which an aircraft is held on the ground with no opportunity for its passengers to deplane.) Deplaning will not be allowed if the PIC determines there is a safety-related or security-related reason not to do so or if air traffic control advises the PIC that deplaning or moving to a disembarkation area or gate would significantly disrupt airport operations.
  • Provide passengers with adequate food and water no later than two hours following gate departure or aircraft touchdown. This will not occur if the PIC determines there is a safety-related or security-related reason not to do so.
  • Provide operable lavatory facilities and, if needed, adequate medical attention.
  • Notify passengers every 30 minutes during the tarmac delay about the status of the delay, including the reason for it (if known).
  • Notify passengers if an opportunity to deplane actually exists at a gate or another disembarkation area with the aircraft door open. These notices will begin 30 minutes after the scheduled departure time (or the revised departure time announced before boarding) and will be repeated every 30 minutes while the opportunity remains.